Privacy Policy

Privacy Policy

Introduction

Welcome to https://mobility-assistance-lozano-texas.primarycareaid.com (hereafter referred to as “Mobility Assistance Lozano Texas,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy details our practices regarding the collection, storage, and handling of information from users visiting our website, utilizing our applications, or interacting with our services.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

  1. Our official website at https://mobility-assistance-lozano-texas.primarycareaid.com.
  2. All mobile and desktop applications developed by us.
  3. Any services or products offered through our platforms.
  4. Interactions between users and our staff via emails, phone calls, texts, or in-app messaging.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies governing user data collection and usage.

Processing Activities

This Privacy Policy guides our interactions with users when:

  1. You sign up and use our applications as an authorized user.
  2. You visit our website and interact with its various sections, including reading articles or making purchases.
  3. We communicate with you via email, phone, SMS, or other channels for informational, marketing, or transactional purposes.

Personal Data Collection

We collect several types of personal information to enhance your user experience and improve our services:

  1. Account Information: This includes your username, registration details, and profile settings.
  2. Payment Information: Credit card numbers, billing addresses, and payment history are securely stored for transactions.
  3. Financial Information: We may collect data related to your financial status or banking information if you choose to use our financial services.
  4. Purchase Information: Details about products or services purchased from us, including quantities and transaction dates.
  5. Mobile Device Identifiers: Unique device identifiers and mobile phone numbers for location-based services (with user consent).
  6. Location Data: If you opt-in, we can access your location to provide personalized content or services.
  7. Feedback: Your responses to surveys, feedback forms, or product reviews are valuable for improvement.
  8. Social Media Information: Data from social media platforms when users choose to connect their accounts with us.
  9. Product Information: Details about products you view, search for, or purchase on our site.

We collect this data through various methods, including direct user input, automated tracking technologies, and third-party partnerships.

Cookies

We employ cookies to enhance your browsing experience and gather analytics:

  1. Strictly Necessary Cookies: These are essential for website functionality and performance. They ensure secure access and enable navigation.
  2. Preference Cookies: Used to remember user preferences, such as language settings or display options.
  3. Analytics Cookies: Track site usage, measure performance, and provide insights for improvement.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential tracking.

Retention and Deletion

We adhere to data retention policies that comply with applicable laws and regulatory requirements:

  1. Legal Obligations: We retain data as required by law to fulfill legal obligations, resolve disputes, or investigate potential fraud.
  2. Business Needs: Personal data is stored for the duration it takes to provide services, complete transactions, or until you request its deletion.
  3. Anonymization: Once the retention period expires or when data is no longer required, we anonymize or delete the information securely.

Security Measures

We implement robust security measures to safeguard your personal data:

  1. Encryption: Data transmission and storage are encrypted using industry-standard protocols to protect against unauthorized access.
  2. Secure Processing: We engage trusted third-party processors who adhere to strict security standards to handle data on our behalf.
  3. Access Control: Strict access controls are in place, limiting data access only to authorized personnel.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we encourage parents to supervise their children’s online activities.

Your Rights (Depending on Your Location)

The privacy rights of our users vary by jurisdiction:

  1. Access: You have the right to request access to the personal data we hold about you.
  2. Rectification: You can ask us to correct any inaccurate or incomplete personal information.
  3. Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your data.
  4. Restriction: You may limit our processing of your data for specific purposes.
  5. Data Portability: You have the right to receive your personal data in a structured, commonly used format.
  6. Objection: You can object to the processing of your data for legitimate interests or direct marketing.
  7. Non-Discrimination: We are committed to treating all users fairly and will not discriminate against those who exercise their privacy rights.
  8. Appeals/Complaints: If you believe your privacy rights have been violated, you have the right to file an appeal or complaint with us or relevant authorities.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be posted on our website, and we encourage users to review these updates regularly.

Contact Information

For any privacy-related inquiries, requests for data access or deletion, or other concerns, please contact us:

  • Email: contact@mobility-assistance-lozano-texas.primarycareaid.com
  • Postal Mail: Mobility Assistance Lozano Texas, Privacy Team, [Address]